Make chat easy for today's digital customers
Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging (formerly Freshchat)
Your customers have changed. So should your customer service.
Today's customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.
See all messages from customers in one place, wherever it comes from - in-app chat, website chat, WhatsApp, Facebook Messenger, iMessage and more. Support customers across messaging apps and devices
Build once and deploy chatbots on all messaging apps and devices. Answer questions, guide customers to resolution, and gracefully escalate to an agent - all done automatically
Reduce your cost of providing customer service. Move from costly and slow channels to cost-effective modern messaging to scale efficiently
Move beyond traditional live-chat to modern business messaging
Have asynchronous conversations with your customers across messaging apps and devices
Instant solutions. Deploy AI-powered chatbots using our low-code, easy-to-use bot builder to help customers resolve their questions fast - from information to transactional, regardless of the channel they're on.
Support customers where they are - on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, on your website, and inside your mobile app. Simplify agent responses with a single inbox.
Go Pro and earn customer trust with Proactive Campaign
Anticipate when customers may need assistance and send messages to let them know that you're available and eager to offer support.
Respond faster to market changes and empower teams to know customers better with the combined power of Freshdesk and the Freshworks NEO platform.
Boost your presence with the Freshworks cloud
Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.
