Elevate care with fast and easy conversations
Make it easy for your agents to provide exceptional voice service with an intuitive, all-in-one contact center solution.
Freshdesk Omnichannel Solutions
No missed calls, lower wait times, and always available support
Freshdesk Contact Center is a minimum-fuss, maximum delight voice platform that’s right-sized for your business.
From setting up, to daily operations, and scaling up, achieve everything in a few intuitive clicks.
Delight your customers with fast answers by using advanced voice AI capabilities.
Get a complete view of your contact center performance and optimize operations easily.
Two-way conversations sit at the heart of any relationship.
Have personalized voice interactions through high-quality and secure calls.
Create a global contact center for your business that’s affordable and scalable. Handle any call scenario with advanced inbound routing.
Bring your own carrier (BYOC) or purchase numbers from 90+ countries.
Empower remote support and sales teams to collaborate in real-time and resolve complex issues.
Virtual leaders can monitor call volumes and service level attainment while keeping track of important conversations.
Know your customers better
Learn everything that happened in a call by using call recordings, post-call transcripts, and call-lifecycle information. Monitor agent performance and keep a pulse on your customer satisfaction with live dashboards.
Freshdesk Contact Center is a part of the Freshdesk Omnichannel - a leader in effortless conversations. Make calls within Freshdesk and convert a call to a ticket with a single click. Continue the conversation across any channel, with every customer.
Respond faster to market changes and empower teams to know customers better with the combined power of Freshdesk and the Freshworks NEO platform.
Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.
Repotencia tu presencia con la nube de Freshworks
Meet your growing customer support needs through flexible integration with rich APIs and prebuilt integrations into over 1,000 Marketplace apps.
